FAQ

Several methods of payment are accepted to pay for your stay, depending on the establishment: Visa, MasterCard, American Express and JCB cards, holiday vouchers, etc. Get in touch with your aparthotel to discover the complete list of accepted methods of payment.

The prices indicated are per apartment and per night. Prices do not include hotel occupancy taxes, which must be paid on site. We offer several rates. When making your reservations, you will be informed of the terms and conditions of sale for each rate. You may also consult our terms and conditions of sale on our website.

On the www.myresidhome.com website, click on “Connect” on the top of the page, then select the “My Reservations” tab. This tab contains all the information regarding your reservations: dates, residences, rates, discounts. To modify or cancel a reservation, all you have to do is click on the “Contact” button, then fill in the subject of your request as well as your message. To manage an online reservation that you have made on a website other than myresidhome.com, please contact the residence directly.

The flat is cleaned before your arrival. During your stay: a daily cleaning is included for stays < 5 nights, a bi-weekly cleaning is included for stays from 5 to 27 nights and a weekly cleaning is included for stays > 27 nights. With the exception of Residhome Paris Opéra and Residhome Arcachon Plazza (details available from the residences). Additional flat cleaning is available on request, at a charge (price list available from reception). Flats must be left clean at the end of your stay.

You can make a reservation 24 hours a day, 7 days a week on the www.myresidhome.com website or by telephone at 0 825 36 34 32 (€0.15 including VAT/min. + the price of the call) or by calling +33 (1) 53 23 38 38 from outside of France. You can select your aparthotel directly on the site's homepage. In the reservation area on the top of the page, select your destination, your dates, and the number of guests, then click on “Search”. You will then be directed to our reservation search engine and our rates. Once you've selected your residence and are on its presentation page, you can than continue your reservation by clicking on the “Reserve” button.

Yes, by calling the reservation center at +33 (0)1 53 23 38 38 you can pay for your stay by check or bank transfer.

Payment for your stays is made through the Paybox payment platform, which is certified to be compliant with the PCI/DSS (Payment Card Industry/ Data Security Standard) by Visa and MasterCard. This certification stipulates the application of the strictest rules with a view to protecting cardholders' data transmitted during payment transactions.

Yes, all you have to do is call +33 0(1) 53 23 38 38.

Contact the reservation center at +33 0(1) 53 23 38 38 or the residence directly.

To book a stay of 28 nights or more on the website, you will be asked to pay a deposit of at least 25% of the total cost of the stay.

The rate will take into account the length of stay during the low season, as well that during the high season.

You may access your apartment starting from 3 p.m. on the arrival date. Keys must be returned by 12 p.m. on the departure date.

Each residence's reception hours will be communicated to you in the reservation confirmation email. During these times, our reception team will have the pleasure of personally giving you the keys to your apartment. Check-ins outside of these times are possible, 24 hours a day, 7 days a week (see below).

If you arrive outside reception opening hours, the residence will communicate the required access codes and check-in procedure to you directly. An envelope with your name will be placed in the safe located in the residence's reception area. The safe's code will be sent to you by email. In the event of a problem, an emergency contact number is indicated on site.

At the residence's reception, in the hospitality office.

Each residence offers a set of services that are included in the price or available for an extra charge, such as: reception, baggage room, Internet access, breakfast, housekeeping, linen kit, laundry facilities, parking, meeting room… You'll find details on each residence's presentation pages.

Breakfast times are specific to each residence. They are indicated in the information note available in each apartment.

A nightly charge will be billed for all stays involving pets. Only small pets are accepted in our establishments.

Extra maid service (daily cleaning: bed made, dustbins emptied, bathroom cleaned and dried, towels changed / extra cleaning: linen change, floors and furniture vacuumed, cleaned, and dusted in each room, bathroom and toilet desinfection, dustbins emptied / full cleaning: full cleaning of the studio or apartment), breakfast, parking, phone calls…

Yes!

Yes, pets are welcome in our extended stay hotels, but require a fixed surchange per day.

Yes and they're changed once a week.

No, breakfast is extra, unless there is a specific agreement.

Starting at 7 a.m., unless stated otherwise at the residence.

The kitchenette has a microwave, a refrigerator, a hot plate and all the common kitchen utensils (frying pan, pots, tableware, silverware...). A kettle is also available. Most 4-star aparthotels are equipped with an espresso machine and a cleaning welcome kit.

Parking is extra. The rate is available on the website. In general, parking is inside; this is specified on each residence's fact sheet.

Weekly cleaning is included in the price of your stay. If you wish, cleaning can be done every day: please refer to the prices on the website.

You must inform the reception desk as soon as possible.

Yes, if you notify the team and if there are suites available.

You can cancel your reservation according to the general conditions of sale by calling the residence or the reservation center and confirming the cancellation in writing (fax, letter or email).

As the combination of the two words « apartment » and « hotel » suggests, an aparthotel is an establishment that doesn't rent rooms, but fully equipped studio, one bedroom, or two bedroom suites with hotel services either included in the rate or extra.

Residhome Luxembourg Esch Belval*** opened in January 2020, close to the French border. It's the ideal address for a stay in the Grand Duchy of Luxembourg!

By going to the « Pro Solutions » section of the website or calling the reservation center at +33 (0)1 53 23 42 89 (free service + call price).

Most residences are subject to the tourist tax imposed by the local cities concerned. You will be billed for this tax on site.

No, our hotel residences do not offer car hire. However, some aparthotels do provide a shuttle service (please contact the establishment of your choice directly).